Company Policies & Conditions of use

Bestcrystals.com is the website for the Retail Division of Pisces Trading Company, LLC.

Pisces Trading Company, LLC is located at:

6700 N. New York Ave.
Suite 216, Box 5
Portland, OR 97203 USA

(Do not submit orders to the above address by mail. Do not send checks or money orders as payment. Checks and money orders will be returned. Orders are taken through our website cart system or by phone only, and the only form of payment accepted is credit and debit cards.)

Liability Disclaimer:

Pisces Trading Company LLC assumes no liability for property damage or personal injury resulting from the use of any product sold.

Customers should use caution with candle holders. Candles should never be left unattended, and should never be placed near curtains, fabric, paper, or any object that could catch on fire.

Customers should be advised that crystals and stones are not recommended for children under the age of 4, and that crystals and stones should only be used by children under adult supervision. Crystals and stones can have sharp edges. Small crystals and stones should never be left near toddlers and babies; small stones, especially tumbled stones, have an appearance similar to candy - choking hazard.

Customers should do their own research and due diligence regarding minerals. Some minerals can contain lead and other elements that can be hazardous, especially to young children. Some minerals may require hand washing after handling, and some minerals should never be touched with the mouth or put into water that is to be consumed.

Return Policy:

Merchandise may be returned for credit, exchange, or refund, upon notification of Pisces Trading Company no later than 7 days after receipt of order. All refunds will be for the amount of merchandise only. Shipping costs are not refunded. Merchandise must be returned in original packaging, and in original condition. All product sold by weight will be verified. Notify the Retail Department of return at (503) 285-4078.

Non-returnable items include: special orders, bargain basement, close-out, select sale, and clearance merchandise.

Receipt of Goods:

Pisces Trading Company assumes no liability for shipments. We maintain copies of all customs forms on file as proof of shipment. The customer assumes all risks involved in receipt of order. We recommend you always use a secure location as a shipping address. We cannot refund if your package is stolen once delivered.

note: Sphere stands and display stands are not included with product unless specified in the product description. Stands are sold separately.